Help and contacts | Aon OnePlan

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Help us to help you

If you can't find the answer to your question in our questions and answers page, the administration team is your first point of contact for most questions about your benefits.

Questions and answers

Take a look at our answers to your questions page and see if we've covered your most pressing questions.

Managing your records

It's always good to keep you information up-to-date, consider the following . . .

Updating your personal details

It’s important that the personal information we have on file about you is accurate. Please remember to update your personal details if they change. See how you can keep your information up to date.

Updating your target retirement age

This is the age you have selected to take your pension savings from. You can change it at any time. See how you can change your target retirement age.

How your personal details are safe with us

As the ARP Trustees we are “data controllers” under the General Data Protection Regulation (GDPR), a European Union (EU) regulation – you can be confident about giving us your personal details.

Contact details

You can always get in touch, here's a couple of things to consider . . .

Before you get in touch

Remember: Before you get in touch with the Aon OnePlan's contact centre, you should collect together the details you will need.

Contacting the the Aon OnePlan administration team

Also remember, you can contact the Aon OnePlan contact centre at any point.

Getting financial advice

If you would like advice about any aspect of your pension savings, please consider taking independent financial advice.

For more details, head to our 'Getting financial advice' page.

Will the Trustees pay for advice?

The ARP will pay for eligible members to receive one round of impartial financial advice from Origen. This is a really valuable benefit, which we encourage all eligible members to use.

Can I use my own adviser?

Alternatively, if you’re eligible and you’d prefer to use your own choice of financial adviser, the ARP will make a one-off contribution of up to £1,000 (plus VAT) towards the cost of financial advice relating to your ARP benefits.

Helping members

For those members and their families who are struggling financially, take a look at who may be able to help.

Other useful organisations

There are a number of external organisations you may find useful when considering your pension.