Changes in your circumstances

Over time, there may be some changes to your personal circumstances that you need to let us know about.

Depending on the change, you'll need to either visit your account and change your circumstances online, or contact the administrators with the details around your specifics. See below for the types of circumstances we will need to know about.

Easy updates

Some of the simplest changes could include:

  • moving home
  • moving abroad or returning to the UK
  • changing your back account
  • getting married or forming a civil partnership
  • changing your name.

Changes that require additional paperwork

More complicated changes could require additional paperwork, for example:

  • you get divorced, or have your civil partnership dissolved
  • you become widowed, or your civil partner dies.

Health changes

Some changes could include a health component, such as:

  • going into, or coming out of hospital (for or after a longer stay)
  • going into a care home or sheltered accomodation
  • changing your gender.

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