Managing your records

The Aon OnePlan administration team is your first point of contact for most questions about your benefits.

We can help you more efficiently if you keep your personal details up to date – especially your contact details, so we can always get in touch with you. 

If you need help, just get in touch.

Update your personal details

It’s important that the personal information we have on file about you is accurate.

Please remember to update your personal details if they change.

Please also consider giving us a personal email address as these tend to change less often than work emails.

Update your target retirement age

This is the age you have selected to take your pension savings from.

Your personal details are safe with us

You can be confident about giving us your personal details. The ARP Trustees are “data controllers” under the General Data Protection Regulation (GDPR), a regulation that aims to protect personal details by standardising the way organisations gather, hold, store and process personal details.

We have produced a data privacy notice too, setting out how we collect, store and use your personal details.

You'll find a copy in the Aon OnePlan 'library'.

Authorised service providers for the ARP

Contact details for the Aon OnePlan administrator (Aegon) can be found on the 'getting in touch' page.

From time to time the Trustee may also work with other service providers to run specific exercises. For example, to trace members where we don’t hold up-to-date addresses.  

If you're contacted about your ARP pension and you have any concerns about whether the caller is an authorised service provider, you should contact the Aon OnePlan contact centre.

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